HeapsOfWins Casino Privacy Policy
At Heaps of Wins, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our website at heapsofwins.net and use any of our services. By completing the Heaps of Wins casino sign up process or continuing to use our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before using our services.
Who We Are
HeapsOfWins Casino is operated by Anden Online N.V., a company incorporated under the laws of Curaçao. We hold a valid gaming licence issued by the Curaçao authority, which governs the operation of our online casino services. Our platform is designed primarily for players in Australia, accepting Australian Dollars (AU$) and offering an extensive library of pokies, table games, and specialty titles. If you have any questions about how we handle your data, you can reach us at support@heapsofwins.net.
Information We Collect
When you interact with Heaps of Wins casino — whether during registration, login, or general use — we may collect a variety of personal and technical data. This helps us provide a secure, personalised, and legally compliant experience for every player.
Personal Information You Provide
- Full name, date of birth, and contact details provided at registration
- Username and password created during the Heaps of Wins casino login setup
- Payment information, including card details, bank account data, or cryptocurrency wallet addresses
- Identity verification documents (e.g. passport, driver's licence, proof of address) required under our KYC obligations
- Correspondence submitted through live chat or email to our support team
Data We Collect Automatically
- IP address, device type, browser version, and operating system
- Session duration, pages visited, and gameplay activity
- Transaction history, including deposits and withdrawal requests
- Cookies and similar tracking technologies — see our Cookie section below
How We Use Your Information
At HeapsOfWins Casino, we use the information we collect for a number of clearly defined purposes. We do not sell your personal data to third parties, and we only share it where strictly necessary or legally required.
- To verify your identity and process your registration and Heaps of Wins casino login credentials securely
- To process deposits and withdrawals, including payments via Visa, Mastercard, Neosurf, Bitcoin, Dogecoin, and XRP
- To manage your participation in our VIP loyalty programme and deliver bonuses such as free spins, comp points, and appreciation chips
- To communicate promotional offers, including Heaps of Wins bonus codes, weekly cashback, and no deposit bonus updates
- To comply with our anti-money laundering (AML) and responsible gambling obligations
- To improve our website performance, mobile experience, and game offerings from Realtime Gaming and SpinLogic
- To investigate disputes, fraud, or suspicious account activity
Legal Basis for Processing
Our Heaps of Wins platform processes your personal data on the following lawful grounds:
- Contractual necessity — we need your data to provide the services you have registered for
- Legal obligation — we are required to retain certain records for regulatory and licensing compliance under our Curaçao licence
- Legitimate interests — we may process data to detect fraud, ensure platform security, and improve user experience
- Consent — where you have opted in to receive marketing communications or promotional content, including Heaps of Wins casino free spins offers and no deposit bonus codes
Cookies and Tracking Technologies
We use cookies and similar technologies on the HeapsOfWins Casino website to enhance your browsing experience and analyse how players interact with our platform. These technologies allow us to remember your preferences, maintain your session during Heaps of Wins casino login, and measure the effectiveness of our promotional campaigns.
You may control cookie settings through your browser preferences. However, please note that disabling certain cookies may affect the functionality of our site. By continuing to use our services, you consent to our use of cookies in accordance with this policy.
Data Sharing and Third Parties
At Heaps of Wins casino, we do not sell, rent, or trade your personal information. We may share your data only with the following categories of third parties, and only to the extent necessary:
- Payment processors — to facilitate transactions via your chosen deposit or withdrawal method
- Identity verification providers — to fulfil our KYC obligations before approving withdrawals
- Game software providers — such as Realtime Gaming (RTG) / SpinLogic, who may process anonymised gameplay data
- Regulatory and law enforcement authorities — where we are legally compelled to disclose information
- Analytics and marketing partners — who assist us in delivering relevant content and tracking campaign performance, subject to appropriate data processing agreements
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing obligations. Once your data is no longer needed, we will securely delete or anonymise it. If you wish to request deletion of your account and associated data, please contact us at support@heapsofwins.net.
Your Rights
As a player at HeapsOfWins Casino, you have certain rights regarding your personal data. We are committed to honouring these rights in a timely and transparent manner:
- Right to access — you may request a copy of the personal data we hold about you
- Right to rectification — you may ask us to correct inaccurate or incomplete information
- Right to erasure — in certain circumstances, you may request that we delete your data
- Right to restrict processing — you may ask us to limit how we use your information
- Right to data portability — you may request your data in a structured, machine-readable format
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact our support team via live chat or email at support@heapsofwins.net. We will respond to all verified requests within a reasonable timeframe.
Security Measures
We take the security of your personal data seriously. Our Heaps of Wins platform employs industry-standard encryption technologies, secure server infrastructure, and strict internal access controls to protect your information from unauthorised access, disclosure, or loss. While no online system can guarantee absolute security, we continuously monitor and update our safeguards to maintain a safe environment for all players.
Children and Minors
Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a person under the age of 18 has provided us with personal information or created an account, we will immediately suspend the account and delete all associated data. If you believe a minor has accessed our platform, please notify us immediately at support@heapsofwins.net.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or operational requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of Heaps of Wins casino following any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way HeapsOfWins Casino handles your personal data, please do not hesitate to reach out to our team. We are available 24/7 via live chat on our website or by email at support@heapsofwins.net. At Heaps of Wins, we take your privacy seriously and are always here to help.
Content updated: July 13, 2026